I’m Kerrie.
A Human-Centred Designer
Based in the West Midlands aiming to return value to businesses by solving customer problems and creating truly human-centred digital experiences.Featured Projects
Pocket choice
Designed an on-boarding journey to give new customers a clear and confident start. After launch, data revealed opportunities to refine touch points, and through iteration, strengthened the journey to deliver a smoother, more engaging experience.
Welcome aboard
A revamp of our onboarding experience to make it smooth, hassle-free, and enjoyable from start to finish. Say goodbye to frustration and hello to a delightful journey with us.
One became two
An application for streamlining the process of adding a second supply to existing accounts. This case study showcases my role as a workshop leader, committed to user-friendly solutions.
The bank job
In the realm of continuous improvement, our focus was set on enhancing the payment journey for our energy customers. This case study unveils the challenges faced, the thoughtful solutions implemented, and the positive outcomes achieved through a structured design process.